2.03 How to use Buttons and Quick Responses

2.03 How to use Buttons and Quick Responses

Not Applicable for WhatsApp

What are Buttons and Quick Responses (QRs) ?

Buttons and Quick Responses are ways of providing upfront options to the users making it easier for them to provide their desired input.
Buttons are permanent and the user can scroll up the chat to click the buttons again. On the other hand QRs are short lived and are used for getting immediate responses from the user. Once the user has made his choice the QRs cease to exist.

Why are Buttons and QRs important?

A conversation is a two way interaction and it is extremely important to create a guided experience for the user. This helps brand in 2 ways:
  1. It refrains the user from deviating from the agenda of the bot which improves the performance of the bot immensely
  2. It is easier for the users to click on a button or a QR, than to type in their replies, hence saving time and effort

How to add Buttons and QRs?

A button can be added in the 'Send Message' block. Each message type has an option to add buttons along with the message. A button can be of 4 types:
  1. Conversation - User clicking on the button will trigger the conversation selected for that button. 
    You can also set up properties along with the conversation jump as indicated in the below image.




  2. Text - A button can also be setup with a text option. The text assigned with the button can be saved in a property (Property saving will be covered in detail in Chapter 2.6 How to set properties ).




  3. Link (URL or Share link for social media platforms like Whats app, Facebook or Twitter) - A link can be used as a simple URL. User clicking on the button will be redirected to the URL link provided.



    A link can also be used as a share button by clicking on 'Rich Link' button (shown in the above image) .This functionality will enable the user to share bot content with his friends on social media platforms like Whats App, Facebook and Twitter. 



    You can also add the link for the bot along with the message by clicking on the 'Add referral link' button.

  4. Phone Call - A button can also be used to provide an option to the user to contact directly with the brand. User can simply click on the button to make a call using his smartphone.



A Quick Response(QR) can also be added in  the 'Send Message' block. You can add Quick responses at the end of each message block by clicking on the 'Wait for user input' toggle. As the name suggests the toggle helps control the conversation. The conversation flow will not proceed further until the bot receives any response from the user in any form.



A quick response can be of 5 types:
  1. Conversation - Same as the button type 'Conversation'. User clicking on this QR will trigger the selected conversation. You can also set up properties along with the conversation jump.



  2. Text - Same as the text button type.The text assigned with the QR can be saved in a property (Property saving will be covered in detail in Chapter 2.6 How to set properties )



  3. Location - Location type will prompt the user to share location on the bot




  4. User Phone Number/User Email - These types can be used to prompt the user with QRs auto-filled with his email or phone number from his Facebook account as marked in the below image.
    User can simply click on these to provide his phone number or email. This increases the phone number and email entries significantly.



You can check out how to save the text values captured through Buttons and QRs in the form of properties in Chapter 2.6 How to set properties.

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