3.06 How to create Template Messages

A message template is one of the multi-utility feature on the Morph.ai platform that not only makes your work easy, but is also used for raising request  with WhatsApp for post session approvals.

As the name suggests, we can create a message block and save it as a template that can be used in any conversation modules.

You can create a message template in Chat Flow > Message Templates tab by clicking on the 'Create message template' button. 

Platform provides you option to create the following  types of message templates 

1. Facebook/WhatsApp Session Message - These messages be sent to the users within 24 hours of last interaction with the user. There are no restrictions on message type for such templates. These can be used directly in any of the conversation. 'Send Message' block provides you an option to choose a message template or create a new message.
   
   
   
   Using the dropdown, you can check out all the message templates and choose as per requirement.
   
   
   
   
2. WhatsApp Post session Message - A WhatsApp post session message need to be approval from the WhatsApp team before sending to the users and also incurs additional cost per message. This is to prevent business from sending promotional content to the users. Any media, location or contact is not supported. Text messages can contain links, formatting, and emojis.


3. Facebook Post Session Message - These are messages that can be shared with the users after after 24 hours of last user interaction.
   Facebook allows you to create only one message for post session messages. Facebook provides a restricted list of post session message types can be shared with the users. 
   

To get more details about the WhatsApp/Facebook guidelines for 24 hour limit you can refer to Chapter 3.03 What are the WhatsApp/Facebook Policies for 24 hour limit.

• Related Articles

• 3.04 How to create announcements/broadcast

  What is Announcement? Announce is one of the best marketing tools to share content with users, engaging your subscribers and reveal their needs and interests. This feature gives you a chance to start a dialogue with your subscribers instantly. ...

• 2.01 How to create a chatbot - Introduction

  The first and the foremost step in bot design is to create the conversational modules that are interconnected to each other. One can jump from one conversation to another, hence creating an automated flow. Conversation modules can be created in Chat ...

• 2.11 How to create custom codes

  When do we need a custom code? Custom code module can be used for the complex use cases where the modules in the platform are not able to satisfy the use case. Custom codes provide flexibility to the brand to create additional functionalities which ...

• 3.02 How to create a segment

  What is a segment? A segment is list of users that can be grouped together based on certain conditions. This segment entity can be used as a target audience for sending Announcements/broadcasts and Workflows. How to create a segment? A segment can be ...

• [WhatsApp] How to build WhatsApp chatbot

  Morph.ai is a chat based intelligent automation tool that helps business to interact with their customers directly. It is an integrated set of modules and analytics that help you manage the entire customer journey. Creating a bot on the Morph ...