5.01 How to monitor your bot regularly - Introduction
This chapter will give you a brief of the ways by which you can monitor the activities on the bot. Now that your bot is live and running, you can keep a check on the conversations happening on the bot.
Audience Tab
Acts as a mini CRM which lists all the users interacting with the bot. By clicking on the user profile, you can check the users conversations along with the list of details shared by the user on the bot. You can also send out human responses to the users by clicking on ‘Start Chat’ button in the users profile. Once you have replied the user you would need to assign the user back to the bot by clicking on ‘Assign to Bot’ button.
You can search for a particular user on the bot or you can apply filters to check out the desired audience list. The platform provides you the ability to apply multiple filters at the same time along with the ability to modify the filter expression, making it such a powerful tool.
Once you have filtered the desired audience list , you can export the list, which will be shared with you over email.The platform also provides you an option to import a file in case you have made any updates to user attributes.
Another important way for monitoring is by integrating the brand CRM with the platform and the data collected on the bot can be pushed into the brand CRM in real time as covered in Chapter 1 - ‘Chat Flow’
You can search for a particular user on the bot or you can apply filters to check out the desired audience list. The platform provides you the ability to apply multiple filters at the same time along with the ability to modify the filter expression, making it such a powerful tool.
Once you have filtered the desired audience list , you can export the list, which will be shared with you over email.The platform also provides you an option to import a file in case you have made any updates to user attributes.
Another important way for monitoring is by integrating the brand CRM with the platform and the data collected on the bot can be pushed into the brand CRM in real time as covered in Chapter 1 - ‘Chat Flow’