Chapter 2 : How to create a chatbot
2.12 How to integrate frequently asked questions
Morph.ai platform helps you create an intelligent bot, that can understand users responses and provide relevant replies. One of the ways to make the bot more intelligent is integrating some of the frequently asked questions along with predefined ...
2.10 How to use existing blocks in other conversation
Building a bot can sometimes be a hectic task, the platform provides you with a variety of functionalities to make it this process as simple and easy as possible. Many a times there is a need to use a particular conversation block multiple times in ...
2.09 How to jump from one conversation to another
How to jump to other conversations? Morph.ai platform provides you three ways to jump from one conversation to another. Buttons and Quick responses Not applicable for WhatsApp You can add Conversation type buttons and QRs in message blocks (Covered ...
2.08 How to send Email/SMS from the platform
The platform provides some additional functionalities to send out email and SMS to the users, which can be explored by clicking on More block in Chat Flow > Conversations tab. How to send Email? Click on the Send Email Block, the following window ...
2.11 How to create custom codes
When do we need a custom code? Custom code module can be used for the complex use cases where the modules in the platform are not able to satisfy the use case. Custom codes provide flexibility to the brand to create additional functionalities which ...
2.06 How to set properties and add validations
What is a property? The core purpose of the bot is to collect information from the user and keep track of user preferences and requirements. The pieces of information like Phone Numbers. Email IDs , date of Birth and many more, that are shared by the ...
2.07 How to make API calls through the platform
'Rest API' block in the Chat Flow > Conversations tab can be used to make API calls to external systems without having to write any code. Rest API block enables the feature of pushing data gathered from the bot directly to the brand CRM in real time. ...
2.04 How to set up branch conversations
Branching in conversations helps you to send the users down different paths based on certain condition. To add a branch conversation you can simply hover over the top of each conversation module or at the left bottom corner of each block and click on ...
2.05 How to trigger actions using keywords
There are two ways in which a particular conversation can be triggered: A conversation can be triggered Manually through jump from other conversation Or Automatically through some keywords or phrases Triggering actions through some keywords can be a ...
2.03 How to use Buttons and Quick Responses
Not Applicable for WhatsApp What are Buttons and Quick Responses (QRs) ? Buttons and Quick Responses are ways of providing upfront options to the users making it easier for them to provide their desired input. Buttons are permanent and the user can ...
2.02 How to build a message
How to create a message? A message can be created in the Chat Flow > Conversations tab
You can get started by clicking on the ‘Send Message’ block. You can choose the Facebook/WhatsApp message block based on the type of bot you are creating. The ...
2.01 How to create a chatbot - Introduction
The first and the foremost step in bot design is to create the conversational modules that are interconnected to each other. One can jump from one conversation to another, hence creating an automated flow. Conversation modules can be created in Chat ...