Chapter 6 : How to analyse performance of your bot and improve
6.04 How to use Analytics tab
Morph.ai maintains a database great amount of information about your users and most of it is accessible to you in the Audience tab. The platform utilises this information database to create customisable reports in the form of important metrics and ...
6.03 How to use internal conversation/button analytics
Morph.ai platform keeps track of a lot of information about your users activities on the bot. For example, you can always track how many times a conversation module got started, ended or how many times a button is sent and clicked as indicated in the ...
6.02 How to use filters and filter expression
How to use filters? Audience tab is a very useful feature on the platform and can be a vital tool to determine the performance of the bot along with planning for growth and improvement. As already learned in earlier chapters, it serves as a mini CRM ...
6.01 How to analyse performance of your bot and improve - Introduction
The last and final step is improvement, which can be derived through analytics. One of the most important steps is to analyse the performance of the bot and making required changes for further improvements and growth. The platform provides multiple ...